General
- Wing, Henley. “I Analyzed 5M Freelancing Jobs to See What Jobs Are Being Replaced by AI.” Bloomberry, 16 Feb. 2024, https://bloomberry.com/i-analyzed-5m-freelancing-jobs-to-see-what-jobs-are-being-replaced-by-ai/.
Accounting
- “Moss Adams Announces AI Has a Positive Impact on Accounting, According to Study.” Moss Adams, 6 Dec. 2023, https://www.mossadams.com/about/press/press-releases/2023/12/ai-has-a-positive-impact-on-accounting.
Creative
- Held, Anna. “Creator Trends: How AI is Impacting Content Creation [SURVEY].” Descript, 12 July 2023, https://www.descript.com/blog/article/creator-trends-how-ai-is-impacting-content-creation-survey.
Customer Service
- Brynjolfsson, Erik, Danielle Li, and Lindsey R. Raymond. “Generative AI at Work.” National Bureau of Economic Research, no. 31161, April 2023, doi:10.3386/w31161.
- Klarna
- “Klarna AI Assistant Handles Two-Thirds of Customer Service Chats in Its First Month.” Klarna, 27 Feb. 2024, https://www.klarna.com/international/press/klarna-ai-assistant-handles-two-thirds-of-customer-service-chats-in-its-first-month/.
- Zara, Christopher. “Klarna says its OpenAI virtual assistant does the work of 700 humans.” Fast Company, 27 Feb. 2024, https://www.fastcompany.com/91039401/klarna-ai-virtual-assistant-does-the-work-of-700-humans-after-layoffs.
- “Teleperformance Sinks as Klarna Fuels Worries Over Impact of AI.” BNN Bloomberg, 28 Feb. 2024, https://www.bnnbloomberg.ca/teleperformance-sinks-as-klarna-fuels-worries-over-impact-of-ai-1.2040298.
- MLOps.community. “LLM Use Cases in Production // AI in Production Conference // Panel 1.” Apple Podcasts, 30 min, https://podcasts.apple.com/us/podcast/llm-use-cases-in-production-ai-in-production-conference/id1505372978?i=1000647402206.
Chemistry
- Boiko, Daniil A., Robert MacKnight, Ben Kline, and Gabe Gomes. “Autonomous chemical research with large language models.” Nature 624 (2023): 570-578.
Engineering
- “Chip Chat: Conversations with AI Models Can Help Create Microprocessing Chips, NYU Tandon Researchers Discover.” NYU Tandon School of Engineering, 5 June 2023, https://engineering.nyu.edu/news/chip-chat-conversations-ai-models-can-help-create-microprocessing-chips-nyu-tandon-researchers.
Finance
- Shibu, Sherin. “JPMorgan Says Its AI Cash Flow Software Cut Human Work By Almost 90%.” Entrepreneur, 5 Mar. 2024, www.entrepreneur.com/business-news/jpmorgan-says-its-ai-cashflow-tool-cut-human-work-almost-90/470682.
Marketing
- Ratajczak, David, et al. “How CMOs Are Succeeding with Generative AI.” Boston Consulting Group, 15 June 2023, www.bcg.com/publications/2023/generative-ai-in-marketing.
Management – Strategy
- Dell’Acqua, Fabrizio, et al. “Navigating the Jagged Technological Frontier: Field Experimental Evidence of the Effects of AI on Knowledge Worker Productivity and Quality.” Harvard Business School Technology & Operations Management Unit Working Paper No. 24-013, 15 Sept. 2023, SSRN, doi:10.2139/ssrn.4573321.
- Gregersen, Hal, and Nicola Morini Bianzino. “AI Can Help You Ask Better Questions — and Solve Bigger Problems.” Harvard Business Review, 26 May 2023, hbr.org/2023/05/ai-can-help-you-ask-better-questions-and-solve-bigger-problems.
Real Estate / Property Management
- EliseAI reports a 40% decrease in delinquencies, a reduction in payment fulfillment time by 10 days, and over 50 hours saved per property per month. https://www.eliseai.com/
Software Development
- Qian, C., Cong, X., Liu, W., Yang, C., Chen, W., Su, Y., Dang, Y., Li, J., Xu, J., Li, D., Liu, Z., & Sun, M. (2023). Communicative Agents for Software Development. arXiv preprint arXiv:2307.07924v3.